Refund & Cancellation Policy

Refund and cancellation terms for a specific purchase or service are set out in the agreement or invoice for it. This page explains how we handle requests in general.

If you want to cancel a purchase before the car is handed over, tell us as soon as possible. Any amount refundable, and any costs already incurred, are as set out in your agreement.

If you believe a car was materially misdescribed, contact us promptly with details and photos. We will review it with you and agree a remedy in line with your agreement and applicable consumer law.

The doorstep inspection for sellers is free. Where you pay for a service — for example an RC transfer for a car you did not buy or sell through us — the fee is generally refundable if the work has not started. Once work has begun, any refund depends on the work already done.

If a purchase was financed, refunds are coordinated with the lender and may take longer. Charges levied by the lender are governed by your loan agreement.

Email contact@autowert.in or call +91 81057 75556 with your name, the car or service concerned and the reason for your request. We will acknowledge it and keep you updated until it is resolved.